Broadway Dancewear | See the store!
4580-16 Sunrise Hwy.  |  Oakdale, NY 11769  USA  | 631-567-2229
Shannon@broadwaydancestore.com 

Mon-Fri 12P-8P  |   SAT 10A-6P  |  SUN 12P-5P
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EXCHANGES & RETURNS

We're here to help you with your exchanges or returns. Please use the return form included with your invoice. For faster service, we suggest you return your merchandise via UPS. All shipping charges on returns must be prepaid. There is no charge for the return of defective items. Please note that our sizing charts are a guideline and do not guarantee fit.

EXCHANGES

Exchanges can be made within 30 days of shipment. There is an exchange and reshipment charge of $6.00 plus any difference in price on returned items. Additions to your exchange will be considered a new order and require additional shipping charges. If your exchange is time sensitive, please call customer service at 631-567-2229.

RETURNS

All returns for credit or refund must be made within 30 days of shipment. Shipping and handling charges are non-refundable.

ITEMS THAT MAY NOT BE RETURNED

All undergarments, tights, books, videos, DVDs, make-up, hair and foot care items (including toe pads, etc.), discontinued, clearance and sale items may not be returned.

PRODUCT CONDITION

• All items must be unworn and in their original resalable packaging with tags attached.
• Laundered items cannot be returned.
• Shoes must not be worn and should be returned in undamaged shoe boxes.
• Please place the package inside another shipping container or box. Please do not tape and/or label shoe box or item package, etc. and send it; the package gets destroyed and the product cannot be accepted for return.

SHIPPING TIME & METHODS

SHIPPING TIME

Internet Orders
Most internet orders, for in-stock items, placed M-F will ship within 24 hours. Orders placed on Friday, Saturday or Sunday generally ship within 1-2 business days.

SHIPPING METHODS

In Store Pick Up
If you are local, you can select to pick up your items in the store.  They will be packaged and ready for you during regular business hours (M-F 1-8pm, Sat 10am-6pm, Sun 12-5pm EST)

UPS Ground (3-7 Business Days)
Small packages are normally sent via UPS or USPS Priority Mail. Larger packages are shipped via UPS Ground.

Next Day Air
UPS is normally used for this shipping method. A signature is required upon delivery.

Second Day Air
UPS is normally used for this shipping method. A signature is required upon delivery.